We have established the following recommended order windows. We can try and accommodate any last minute orders.

Domestic – Orders placed at least 7 Business days in advance. Standard FedEx Ground shipping from our location to most destinations (except Hawaii and Alaska) within 5 business days. This allows us to process, pack and ship your kit out.

Within 7 business days up to 12:00pm EST the day prior – We can usually accommodate last minute requests, but shipping costs will increase substantially because we will have to switch to FedEx/UPS Air service.

International Destinations – We ask that orders be placed at least 14 business days in advance. Due to customs requirements/clearance, this will allow us time to process the order, additional customs paperwork creation, shipping and monitoring any clearance issues that may arise. We provide customs/shipping with commercial invoices and paperwork, but delays may arise. We will attempt to work with the shipping carrier (FedEx/UPS) to resolve any delays, but understand that customs clearance can be a very involved process.

Domestic programs typically have a maximum 2 week rental period, which includes shipping time. We are flexible with your program schedule and budget.

International programs typically have a maximum of 4 week rental period, which also factors in shipping time.

Yes, the tripkit service is a rental service only. We have designed our custom tripkit organizers and shipping containers with the environmental impact in mind. Our shipping containers are reusable so we aren’t having to ship in cardboard boxes.

Items that need to be returned to avoid additional charges would include the custom shipping container, internal organizer containers, hand chimes (for large kits), paper trimmers and 3 hole punchers.

Gently used items that are returned are typically donated to local teachers or our local school system.

We strive to ensure that all items are in working order upon receipt at your event location. On rare occasions items may get damaged during shipping. Please check your items upon receipt of the tripkit. We can attempt to resolve any issue if we know early enough.

If we are able to have a replacement delivered via Amazon or shipped from our warehouse as soon as possible we ask your cooperation and understanding. If an item is not able to be replaced in time we will refund you for that item. If you end up purchasing a replacement item, we can issue you a credit for that amount with a receipt.

We have a few different options that you can use for our service.

• Credit Card Payments – Mastercard, Visa and American Express
• ACH
• Direct Bill – If you are an established customer, we can submit invoice for payment through your accounting department for payment with Net15 or Net30 terms.

For Credit Card and ACH payments – Payment must be complete by the Ship On date on your invoice. Payments not received by then are subject to cancellation.

Cancellations happen. As we have seen with Covid-19 our industry was immediately effected. We are here to work with you.

Credit Card Payments – If you have paid for your tripkit with a credit card, processing fees will be deducted from your refund. These fees/% are charged to us for processing your card.The balance will be issued either via Credit Card or Company Check.

Direct Bill – If you have paid via Direct Bill and we have received your payment, a refund check will be issued back minus a 5% restock fee.

In either of the above cases, if you would like to apply the full credit amount to a future program, we can definitely assist you with that. The full amount would be credited for another program.

Once a tripkit has been shipped from our warehouse there are no full refunds. The tripkit should be returned as soon as it gets to the destination. We understand sometimes program cancel last minute and will work with you on applying the invoice payment to a future program.

Tripkits or shipping containers that are not returned will be charged full replacement value.

Our tripkits have been all over the world. We serve both domestic and international programs.

Due to high shipping costs internationally, we offer the following cost saving options for your and your budget.

Option 1 – We can ship the tripkits to you or your onsite staff at their residence prior to the trip and  they can be placed in their checked luggage. We don’t recommend bringing them in your carry on as there are sharp objects included.

Option 2 – We can ship the tripkits pre-packed in small suitcases to you or your onsite staff. These can be checked with your luggage. Upon return to the United States, you can ship them back in the box they came in via FedEx/UPS Ground.

Option 3 – If you are using a freight shipping company we can send the tripkits to them in regular shipping boxes to reduce size/cost. Once the program is over, the kits are returned via the freight shipping company, then they can be forwarded to us via FedEx/UPS Ground shipping.

Option 4 – If you need us to ship the tripkit via FedEx/UPS International, we are happy to do so, but they will be shipped in regular boxes instead of our signature purple shipping containers. Due to the high cost of the shipping containers and the potential to get caught up in customs, along with higher costs of shipping, regular brown boxes will be used.

Currently shipping is NOT included in the rental price.

Most large companies have greater shipping discounts with FedEx/UPS than we can offer due to volume discounts.

During the order process you will be able to provide your own shipping account information or indicate for us to charge for shipping.

We provide our tripkit items as a rental service. We continuously inventory our tripkits to ensure our products are high quality. Once items become gently used we replace them and donate those items to local teachers or school systems.

If your event has leftover items that may be of use to teachers or schools, please feel free to include them in the return shipment and we will donate them for you. We regularly donate items and donate to companies like www.donorschoose.org to help our educators out.

To maximize your cost savings we are offering smaller quantity packaging for our health and safety kits. Full sized packaging is available for the larger quantity orders. For example, standard glove boxes contain 100 gloves (50 pairs). For our kits we have repackaged the items to smaller quantities to minimize onsite waste. Once packaging is opened onsite those items should not be returned. Any returned health and safety items will be discarded.

All health and safety items are new.